Supervisor, Inside Sales Representative - Remote, USA (Eastern Time Zone)
Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Team Leadership & Coaching
- Lead, coach and develop inside sales representatives to improve performance, confidence, and sales skills and to achieve and exceed sales targets.
- Oversee case & lead queue assignments, ensuring prompt outreach to customers
- Provide ongoing call coaching, including live feedback and structured coaching sessions
- Monitor call quality and adherence to sales processes, identifying opportunities for improvement, to ensure consistent execution and results
- Share best practices and contribute to a culture of continuous learning and development
- Foster a high-performance and collaborative team culture within a remote environment that aligns with the Guardant Health values
Operational Excellence & Process Optimization
- Assist in summarizing and reinforcing training sessions to ensure team alignment and retention
- Support call and process monitoring to maintain consistency and quality across the team
- Provide regular reporting and insights to Sales leadership on team performance and trends
Sales Execution
- Conduct outbound calls to support business continuity and growth for Leave of Absence and vacancy coverage for territory gaps
- Biweekly touchpoint calls with existing accounts to maintain engagement and identify opportunities
- Prospecting and pipeline generation ahead of field representative return
- Maintain accurate records of customer interactions and opportunities in CRM systems
- Collaborate with field representatives to ensure seamless account transitions and follow-up
Qualifications:
- 5 years of inside sales experience or relevant experience, with a consistent track record of meeting or exceeding targets
- 2 years of direct supervisory or people management experience within a sales environment
- Education: College degree required
- Sales Expertise: Demonstrated virtual ability to engage in selling
- undefined
- Product Knowledge: Ability to quickly learn and apply technical product knowledge to drive sales.
- Communication Skills: Exceptional oral and written communication skills with the ability to present complex information in an easily understandable manner virtually.
- CRM Proficiency: Experience with CRM systems such as Salesforce,
- undefined
- Customer Service Excellence: Superior negotiation, problem-solving, and customer service skills. Preferred: High-touch customer service and relationship-building skills, with a focus on long-term partnership and success
Personal Competencies & Attributes
At Guardant Health, we value personal traits that drive success in this dynamic and impactful role. The ideal candidate will demonstrate the following core competencies:
- Player-coach Mindset: you have a passion for developing others
- Grit (Tenacity, Resilience, Scrappy): You are tenacious and resilient, able to navigate challenges with persistence and adaptability. You approach obstacles with a "scrappy" mindset, using creative solutions to keep moving forward and meet your objectives.
- Track Record of Success / Achievement Drive: You have consistently met and exceeded sales targets throughout your career. You are results-driven, thriving on achievement and maintaining a proven track record in closing deals and building strong relationships in the healthcare space.
- Initiative into Action / Problem Solver: You take initiative and make things happen. When challenges arise, you are quick to take action and find effective solutions, demonstrating your ability to problem-solve and adapt to changing circumstances.
- Strategic Thinking & Prioritization: You excel at developing strategic plans to drive business outcomes. You are adept at prioritizing tasks, managing multiple competing demands, and staying focused on what will yield the greatest impact for the business.
- Coachable / Growth Mindset: You have a growth mindset, viewing feedback as an opportunity for continuous improvement. You are coachable, eager to learn, and open to new ideas, always striving to develop both personally and professionally.
Personal Requirements
- Valid Driver’s License: A clean driving record is required for daily field office and customer visits.
- Travel Flexibility: Ability to travel daily within assigned territory and occasional national travel for sales meetings.
AI & Digital Fluency
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
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