Supervisor/ IT technician
We are seeking a highly motivated, passionate, customer focused, sales driven individual to work in our Carindale or Garden City Shop as a Retail Store Supervisor/IT technician. The successful candidate possess leadership skills, knowledge and experience of working in similar industries and will deliver a world-class customer service, serve as a role model and provide support to the management to achieve and exceed goals.
Essential duties and responsibilities are, but are not limited to:
Ensuring high levels of customers satisfaction.
Effectively managing the operations of the shop (ensure cash register balance, back office management procedures etc).
Managing staff and rosters on a weekly basis.
Ensure compliance with policies and procedures.
Achieving sales targets and KPI’s.
Provide training, motivation, mentoring and support to members of the team.
Take ownership and find resolution for any customer complaints or unsatisfied customers and staff.
Manage and control all stock ensuring quantity records are kept and stock orders are completed correctly and on time.
Ensure small devices repairs are competently completed in an efficient timely manner.
Repair small devices (mobile phone, ipad)
You will need to possess the following:
Excellent communication skills with a focus on customer service (essential).
Senior Retail Store Manager experience (essential).
Previous experience leading a team, coaching and developing.
Background/understanding of technology (essential).
Experience in mobile or computer repairs.
High level of accuracy and attention to detail.
A passion for sales and selling.
An understanding of retail operations.
Eager to learn new skills and implement what you’ve learnt immediately.
Able to handle a fast-paced environment and culture.
In return, you will receive:
Competitive salary + Super + Monthly bonus if target is achieved.
Great product discount.
Professional, recognized technician training, including certification.
Amazing support and opportunity for career growth.
A young, dynamic fresh and supportive working environment.
If you have a passion for excellent customer service as well as a passion for technology, please apply!