SUPERVISOR

Job Responsibilities

• Supervise and coordinate daily outlet operations in accordance with the company's SOP.
• Monitor employees' work performance, attendance, and discipline.
• Ensure all food preparation, cooking, and serving procedures strictly comply with the company's SOP.
• Maintain food quality, consistency, food safety, and hygiene standards.
• Monitor inventory, stock levels, food wastage, and ingredient usage.
• Ensure the outlet maintains cleanliness and complies with company hygiene requirements.
• Handle customer feedback, complaints, and daily operational issues professionally.
• Prepare daily sales, inventory, wastage, and operational reports as required.
• Train new employees and ensure all staff understand and follow the company's SOP.
• Coordinate staff duties and work schedules to ensure smooth outlet operations, especially during peak hours.
• Report operational issues and irregularities to management promptly.
• Ensure employees comply with company policies and workplace regulations.

Job Requirements

• Minimum 1–2 years of F&B working experience, preferably in a fried chicken shop or fast-food restaurant.
• Candidates with supervisory or team management experience will have an advantage.
• Good communication skills in English and Chinese. Knowledge of Malay is an added advantage.
• Strong leadership, problem-solving, and team coordination skills.
• Responsible, proactive, organized, and able to work independently.
• Able to work efficiently in a fast-paced environment.
• Willing to follow company instructions, attend training, and strictly implement all SOPs.
• Basic knowledge of inventory control, food cost management, and daily operational reporting.
• Must be willing to work shifts, weekends, and public holidays according to the roster.