SUPERVISOR
Summary
Supervises a coffee stall, managing daily operations, staff, and customer service while ensuring hygiene and beverage quality in a fast-paced hawker environment.
Job Summary
The Coffee Stall Supervisor oversees the daily operations of a coffee stall, ensuring efficient service, consistent beverage quality, hygiene compliance, and smooth team coordination. This role combines hands-on preparation with supervision of staff and customer service.
Key Responsibilities
- Supervise daily stall operations, including opening and closing procedures
- Prepare and serve beverages (e.g., kopi, teh, specialty drinks) to standard recipes
- Assign duties and supervise stall assistants/baristas
- Ensure fast, accurate order taking and service during peak hours
- Maintain cleanliness and hygiene in compliance with local food safety regulations
- Monitor stock levels (coffee powder, milk, sugar, cups, etc.) and reorder supplies
- Handle cash transactions, POS systems, and daily sales reconciliation
- Address customer feedback, complaints, and special requests
- Train new staff on drink preparation and service standards
- Ensure proper maintenance of equipment (coffee machines, kettles, grinders)
Qualifications & Requirements
- Minimum secondary education or equivalent
- Prior experience in F&B (coffee stall, café, or hawker environment preferred)
- Supervisory or team-leading experience is an advantage
- Basic food hygiene certification (e.g., Food Safety Course Level 1 in Singapore)
- Ability to work early mornings,weekends, and public holidays
Key Skills
- Beverage preparation (local kopi/teh skills preferred)
- Team supervision and leadership
- Customer service and communication
- Cash handling and basic accounting
- Time management and multitasking
- Attention to cleanliness and hygiene
Working Conditions
- Fast-paced stall or hawker environment
- Prolonged standing and repetitive tasks
- Exposure to heat, steam, and crowded conditions during peak hours