Supervisor Merchant Acquisition

Job description

• Ensure a smooth and complete handover of newly acquired merchants to the RTL team, maintaining merchant satisfaction and continuity of service
• Distribute POS devices to new target locations based on company’s strategic priorities and market requirements
• Achieve monthly targets for the distribution of new POS devices in line with company policies and objectives to support revenue growth
• Take full accountability for POS devices from receipt at the company warehouse through to successful delivery to the merchant, ensuring completion of all required documentation and contracts
• Adhere to company policies during all customer interactions, maintaining a professional appearance and respectful behavior while conducting fieldwork
• Proactively identify new potential outlets to expand the company’s POS network and market presence
• Ensure merchants consistently receive high quality service to support satisfaction and long-term loyalty
• Supervise and support field staff in the distribution and installation of POS devices, ensuring compliance with operational standards and timelines
• Monitor team performance and provide regular feedback, coaching, and training to drive productivity and maintain high service quality
• Coordinate with cross-functional teams (e.g., Sales, Logistics, and Customer Support) to resolve issues, streamline handover processes, and ensure merchant satisfaction
• Analyze distribution data and field performance metrics to identify areas for improvement and implement corrective actions as needed
• Acquire new leads initially coming from Business Finance Business unit

Skills description

• Educational background: Minimum of a high school diploma or equivalent intermediate education level
• Experience:
  • 5-6 years of experience in the same field
  • 1 year of experience in a leadership role
• Technical proficiency:
  • Ownership
  • Functional skills
  • Ideas presentation and taking initiative
  • Continuous learning
  • Customer centricity
  • Strong organizational and time management skills
  • Effective communication and negotiation abilities