Supervisor of Area Retail Support

This position supervises a large team of float sales and service representatives, ensuring adequate staffing coverage within an assigned area. Responsible for hiring and on-boarding float associates. Manages float associate performance through coaching and direct supervision. Provides guidance on branch and teller operations, and directs risk mitigation efforts. Serves as an escalation point for area administrative staff who handle personnel functions, and acts as a resource or back-up operations manager as needed to resolve issues.

Duties & Responsibilities:

• Managerial Functions - Hires, onboards, and places float associates within an area, traveling to observe performance and maximize float associate contributions. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff.
• Talent Development - Leads in-branch and online teller training as needed to ensure consistent, thorough development of associate knowledge base and ability. Ensures staff follows established training plans and established performance goals. Identifies and addresses skill development needs of assigned staff, facilitating learning efforts and career progression.
• Sales Support - Supports sales focus programs and initiatives. Participates in branch huddles. Coaches float associates on appropriate referral practices and monitors sales performance. Promotes staff understanding of offered products, competitor products, and related compliance issues.
• Operations - Reconciles outages and operational errors for float pool members. Secures necessary approvals and ensures achievement of accuracy, efficiency, charge off, and deposit compliance objectives. Resolves escalated customer problems through research and engagement of corporate partners as needed.
• Risk Management - Recognizes and educates on teller and branch risk exposures. Secures Bank assets and performs cash verification as needed. Partners with senior management and operations teams to resolve risk management concerns as raised.

Position Specific Skills:

• Ability to frequently travel within the area in personal transportation
• Branch Banking Operations
• Managing performance
• Operational Performance Management
• Communication (Written and Verbal)

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Financial Services or Bank Operations including supervisory

Required Licenses or Certifications: ​Valid driver's license

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.