Supervisor of Case Management (3404)

As the Supervisor of Case Management, you’ll lead team members who help individuals and families living in Permanent Supportive Housing maintain their homes, access essential resources, and work toward greater stability. Some residents may experience high-acuity challenges, including complex behavioral health, mental health, medical, or substance use needs. The Supervisor of Case Management must be able to respond appropriately and coordinate supportive interventions. You’ll support employees through case consultations, crisis response, and day-to-day problem solving while building a culture of accountability while strengthening service quality and improving outcomes for residents.

The Role

• Partner with staff to work through complex client needs, respond to crises, resolve conflicts, and identify practical next steps that support housing stability.

• Facilitate Multidisciplinary Approach to Services (MAS) meetings and strengthen coordination among program staff, community providers, property management, and other partners.

• Review caseloads, assessments, service plans, referrals, client contacts, and case documentation to ensure accuracy, quality, and compliance with program requirements.

• Monitor program data, housing outcomes, and performance measure to identify trends, address concerns, and strengthen service delivery.

• Guide staff in developing and carrying out service plans, connecting clients with resources, and using Housing First, trauma informed, and strengths-based approaches.

• Support daily operations including personnel documentation, scheduling, required training, and other administrative responsibilities.