Supervisor of Community Supports

Supervisor of Community Supports - Full-time w/benefits

The Supervisor of Community Supports provides leadership and direction to the full array of community based services. Responsibilities include the delivery of support services offered to individuals living in the community through supervision of assigned Community Supports employees. The supervisor maintains a high level of service provision quality across assigned programs by role modeling the philosophy, mission and values of the agency and the department for both individuals served and assigned employees.

Essential Functions: Include the following, other duties may be assigned

Supports an array of community support programs and services, including but not limited to, CLS, Skill Building and Supported Employment with a focus on creating safety for individuals through skills development,
supporting strengthening/expanding of relationships, and supporting achievement of individual goals.

Participates in person centered planning for individuals served by collaborating with stakeholders.

Supports individuals served with self-advocacy.

Establishes relationships with community resource agencies and employers and informs the community of the benefits of their involvement with individuals with a disability.

Facilitates and encourages strong peer-group support as a primary and ideal support.

Provides intake services and determines compatibility of individuals served with the direct support professionals and makes appropriate assignments.

Assists individuals in learning to coordinate services they receive.

Supports assigned employees in seeing a holistic view of supports, skills, and person.

Facilitates development of positive relationships between individuals and employers.

Assists individuals in learning to access volunteer and job sites specific to the individual’s plan of service and interests.

Develops curriculum to support the individuals served to increase skills and accomplishment in the areas of community inclusion, independence and productivity.

Consults with individuals served and implementation staff on how the group can best plan activities to meet their goals.

Communicates with MOKA management, funding agencies and support coordinators relative to program activities and progress of individuals served.

Assists individuals in coordinating meetings between their families, support coordinators, and other supports to best support progress.

Performs data management and maintains and submits accurate and timely records and reports to a variety of destinations, including but not limited to: incidents, daily progress, and program outcomes/results.

Attends meetings, seminars, trainings, etc. as needed.

Performs supervisory duties including: employee selection, onboarding, assigning and directing work, timekeeping and payroll responsibilities, appraising performance, providing feedback, conducting staff meetings, addressing complaints, resolving problems, disciplinary action and dismissals.

Responds to health risks or any hazardous condition(s) and communicate using the agency hierarchy any potential health risk, hazardous or unsafe condition(s).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

A Bachelor’s Degree in human services or related field and at least four years progressively responsible supervisory experience in a related field, experience working with individuals with development disabilities, a working knowledge of Medicaid Provider Manual rules, CARF accreditation standards and community mental health contract requirements. An equivalent combination of education and experience may be considered.

Language Skills

Must possess the ability to analyze and interpret a variety of information, in written and oral form, normally associated with systems analysis, quality assurance and quality improvement activities. Ability to communicate in person, on the telephone, and in written form, represent MOKA at meetings and convey information.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Must possess the ability to problem solve and make decisions in a variety of situations and direct others effectively in carrying out those determinations.

Computer Skills

To perform this job successfully, an individual should have competence in using standard Microsoft Office™ software, especially Word, Excel, PowerPoint and Access. Effectiveness in using report writers such as Crystal Reports to extract and report data in company report formats that are clear and effective.

Certificates, Licenses, Registrations

Must possess a valid MI Driver's license.

Other Qualifications

Must possess the ability to work independently and work cooperatively as part of a team.

Must possess the ability to think creatively when reviewing existing procedures and proposing improvements as well as the ability to develop and implement creative strategies.

Ability to respond to emergency calls on a 24 hour basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.