Supervisor of Crisis Response Team (3421)

Lead with compassion. Respond with purpose.

As the Supervisor of Crisis Response Team, you’ll lead a team dedicated to supporting residents in permanent supportive housing through challenging moments. You’ll help ensure that clients experiencing behavioral health concerns, substance use challenges, or other urgent needs receive timely, compassionate, and trauma-informed support. Through hands-on leadership, collaboration, and thoughtful crisis response, you’ll help create safer housing environments where residents can stabilize, connect with resources, and maintain their housing.

You’ll guide daily team operations, coach staff through complex situations, and partner with Property Management, Security, Case Management, Clinical Services, and community providers to coordinate effective responses. This is an opportunity to combine frontline leadership with meaningful, mission-driven work that supports client safety, housing stability, and well-being.

The Role

• Oversee daily team activities, review referrals, coordinate timely responses to client crises and wellness concerns, and guide staff through complex or escalated situations.

• Support staff in connecting residents to behavioral health, substance use, health care, housing, and community resources while addressing barriers to engagement and housing retention.

• Coach and evaluate staff while setting clear expectations, managing workloads, and supporting professional growth.

• Partner with Property Management, Security, Case Management, Clinical Services, and external providers to promote coordinated, consistent, and trauma-informed services delivery.

• Review crisis interventions, incident reports, and client documentation to ensure adherence to established protocols, organizational policies, and documentation standards.

• Coordinate staffing schedules, meetings, training, reporting, and program resources while identifying opportunities to improve workflows and service delivery.