Supervisor - Pharmacy Technician
Posted Updated
Description
- Perform and oversee pharmacy technician duties across hospital and retail pharmacy settings, including medication preparation, dispensing, labeling, prescription processing, and inventory management, in accordance with applicable laws, regulations, and departmental policies.
- Prepare unit-dose medications, sterile and nonsterile compounded preparations, and intravenous medications using appropriate techniques and established USP standards.
- Operate automated dispensing systems and other pharmacy technology to support accurate medication distribution, documentation, and patient care.
- Maintain appropriate medication and supply inventories, coordinate ordering and restocking, monitor expiration dates and formulary changes, and ensure medications are available to meet patient care needs.
- Provide customer service and respond to patient, provider, and pharmacy inquiries, referring clinical questions to a pharmacist as appropriate.
- Process prescriptions, refill requests, insurance claims, billing transactions, prior authorizations, and medication charges as permitted by law and departmental policy.
- Maintain accurate medication records, compounding documentation, inventory records, invoices, billing documentation, and other required pharmacy records.
- Support regulatory compliance, medication safety, infection prevention, controlled substance accountability, and quality assurance activities.
- Perform administrative and operational duties, including coordinating appointments, communicating with ancillary departments, maintaining pharmacy equipment, and organizing daily workflows.
- Support the facility’s 340B Drug Pricing Program through applicable inventory management, transaction audits, documentation, and compliance activities.
- Collaborate with pharmacists, healthcare providers, pharmacy personnel, and other departments to promote safe, efficient, and timely medication services.
- Triage interpersonal issues/complaints from technicians and escalate issues to the attention of the Director of Pharmacy when appropriate
- Perform monthly one-on-one meetings with technician staff
- Facilitate moving staff to meet the needs of the department in the event of unplanned time off. Find alternative coverage if the absence occurs during a closing or weekend shift. If coverage cannot be found, the pharmacy technician supervisor is responsible for covering the shift if necessary
- Address performance issues with technician staff. If no resolution is found, escalate the issue to the Director of Pharmacy
- Clinical duties such as data collection and billing issues, ownership of RCS, and review of any lost revenue claims.
- Oversee the Outcomes program through the retail pharmacy to increase revenue and star ratings.
- Perform other duties as assigned.