Supervisor, Phlebotomy

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission\: To deliver the cures of tomorrow to the people who need them today.

This position reports to the Manager of Phlebotomy at our Duarte location and plays a key role on the Clinical Pathology management team as a working supervisor. Monday through Friday, 11\:00 AM - 7\:30 PM, with flexibility to work alternate shifts as needed to support operational needs and business coverage. The role includes primary supervisory and management responsibilities for the Clinical Specimen Processing and Phlebotomy sections, while also functioning as a general laboratory supervisor under CLIA guidelines. Additionally, the position oversees order entry processes, ensures service standards are maintained, and actively participates in day-to-day operations.

As a successful candidate, you will\:

• Develop and monitor budget activities for the section, ensuring financial efficiency.
• Oversee staff training, competency, hiring, evaluations, scheduling, and daily workflow management.
• Manage section policies and procedures, including annual reviews and updates.
• Supervise order entry, patient flow through phlebotomy services, and billing activities.
• Represent the department in the evaluation, design, and implementation of new order entry systems (CIS) while troubleshooting customer service issues