Supervisor / Project Manager
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Summary
Supervises field personnel for telecom network deployment projects — managing CO Technicians and Installers, coordinating scheduling, dispatch, and site access, handling escalations and RFC approvals, and serving as the liaison between supplier and client. Centers on leadership and project coordination rather than hands-on engineering.
Supervisor / Project Manager
Job Summary
The Supervisor or Project Manager oversees field personnel and serves as the primary liaison. This role ensures project execution, workforce coordination, and performance management.
Key Responsibilities
- Act as the main point of contact between supplier and Client
- Manage and supervise CO Technicians and Installers
- Coordinate scheduling, dispatch, and site access
- Monitor productivity and workforce performance
- Replace underperforming personnel as needed
- Attend project meetings and provide status updates
- Manage escalation issues and resolve operational challenges
- Oversee administrative tasks including system access and reporting
- Lead RFC (Request for Change) processes and approvals
Required Skills & Qualifications
- Strong leadership and team management experience
- Background in telecom network deployment or central office operations
- Project management experience (telecom preferred)
- Excellent communication and stakeholder management skills
- Familiarity with workflow systems and reporting tools
Work Environment
- Combination of field oversight and administrative coordination
- Interaction with engineering, operations, and procurement teams