Supervisor, Quality Assurance Operations

About the Role

U.S. Person Required

Travel Percentage

Is Relocation Available

Yes

0%

No

What You’ll Do
The Supervisor, Quality Assurance Operations is responsible for overseeing quality inspection activities that support manufacturing operations and customer requirements. The role ensures inspection processes, product disposition, quality controls, and related quality assurance activities are executed effectively and in accordance with applicable standards, specifications, and company requirements.

JOB DUTIES & RESPONSIBILITIES

Quality Inspection Operations (30%)

Oversees source inspector and quality assurance operations activities across assigned U.S. operations to ensure inspection requirements are completed accurately and in support of production and customer needs. Establishes operational priorities, coordinates inspection resources, and ensures work is performed in accordance with engineering drawings, specifications, work instructions, and applicable procedures.

Quality Assurance & Compliance (25%)

Ensures inspection activities and related quality processes comply with company procedures, customer-specific requirements, IATF 16949, AS9100, and other applicable quality management system requirements. Maintains effective inspection procedures and work instructions and supports internal, customer, and third-party audit activities.

Nonconformance, Containment & Corrective Action (20%)

Ensures quality issues are appropriately identified, contained, evaluated, and resolved. Monitors inspection results and nonconforming material, coordinates timely disposition and containment activities, and supports investigations and corrective actions related to internal quality issues, customer complaints, supplier concerns, and quality near misses.

Quality Performance & Continuous Improvement (15%)

Monitors quality performance, inspection results, DPPM, cost of quality, and other applicable metrics to identify trends and opportunities for improvement. Partners with Operations, Engineering, Manufacturing, Supply Chain, and other functions to improve product quality, inspection effectiveness, and process performance.

Inspection Systems & Qualification (10%)

Maintains effective inspection processes and supports the qualification, certification, and continued competency requirements applicable to source inspection activities. Identifies opportunities to strengthen inspection methods, quality controls, and organizational understanding of applicable quality requirements.
SUPERVISORY RESPONSIBILITIES

Oversees daily operations to ensure standards and service levels are met
Directly supervises team members, including scheduling, task assignment, and performance management
Participates in hiring, onboarding, and training department employees
Conducts performance evaluations and provides ongoing coaching and feedback
Ensures compliance with company policies and applicable regulations
Supports employee engagement and retention strategies
Leads implementation of small-scale process improvements to enhance team efficiency and service levels
Monitors and analyzes team performance data to identify trends and inform staffing, workflow, and performance management decisions a numbered list to address the type of supervisory responsibility, if applicable, that is expected from this role.

Who You Are

High school diploma or equivalent required. Bachelor's degree in Quality, Engineering, Manufacturing, Business, or a related discipline preferred.
Five to eight years of progressively responsible quality, inspection, manufacturing, or related experience.
Previous experience providing direct supervision or leadership of employees preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of quality inspection practices, product acceptance requirements, and nonconformance processes in a manufacturing environment.
Working knowledge of AS9100, IATF 16949, customer-specific requirements, and applicable quality management systems.
Ability to read and interpret engineering drawings, specifications, inspection requirements, and technical documentation.
Working knowledge of containment, root-cause analysis, corrective action, and continuous improvement methods.
Ability to analyze quality metrics and inspection data and identify trends, risks, and opportunities for improvement.
Ability to establish operational priorities and coordinate resources in response to changing production and customer requirements.
Strong communication, organization, decision-making, and cross-functional collaboration skills.
Proficiency with Microsoft Office and applicable quality or manufacturing systems.

WORKING CONDITIONS

Work is performed in manufacturing, inspection, and office environments. The role regularly requires presence in production and inspection areas where exposure to industrial equipment, noise, temperature variation, and other manufacturing conditions may occur. Appropriate personal protective equipment is required in designated areas.
The position may require schedule flexibility to support manufacturing operations, inspection requirements, audits, employee needs, or quality issues occurring outside normal working hours. Travel between company locations or supplier facilities may be required based on operational needs.