Supervisor
Posted
Oversee the work of entry-level auditors and ensure that audit engagements are completed efficiently and
effectively. Assist in planning audits and provide on-the-job training to audit employees.
Key Accountabilities
1) Service Excellence (SE
SE1 Develop client relationships with Lower Management
SE2 Provide added value services / reports
SE3 Listen actively to determine client needs and makes suggestions to engagement management on how Firm can meet those needs.
SE4 Provide exceptional service to exceed client expectations to ensure client satisfaction.
SE7 Resolves client dissatisfactions and complaints promptly and effectively.
2) Marketing and Sales (MS)
MS1 Communicates potential add-on opportunities to other departments of the Firm.
MS2 Develops understanding regarding the Firms services offerings.
MS3 Develops a professional network with new and existing clients for generating leads.
3) Management Effectiveness (ME)
ME1 Performs assigned tasks within timeframes.
ME2 Communicates & coordinate assigned tasks to engagement team clearly to ensure efficient and effective results
ME3 Demonstrates a general knowledge of the economics of the Firm and the profitability of engagements.
ME4 Ensures optimal utilization of staff time.
ME5 Balances workload among team members on a fair basis.
ME6 Supervises multiple engagements concurrently.
ME7 Prepares proper plans and engagement budgets.
ME9 Compliance with international standard - archive CaseWare timely
ME10 Compliance with local regulation - Audit Committee MoM & Invitation
4) Leadership Effectiveness (LE)
LE1 Values the team and shows a genuine and active concern for their needs.
LE2 Demonstrates an understanding, respect and appreciation of cultural diversity.
LE3 Adheres to office code of conduct (dress code, punctuality, etc.)
LE4 Anticipates and recognizes problems, assesses alternatives and recommends risk-based solutions.
LE5 Works actively to keep others motivated, committed and involved.
LE10 Demonstrates excellent communication skills with clients and team members
5) Engagement Management (EM)
EM1 Understands the context of own role within the total engagement.
EM2 Ensures adherence to the Time Sheet filling deadlines.
EM3 Manages the preparation of the engagement plan, budget and ensures appropriate resources are assigned and utilized. EM5 Optimizes profitability on each client through engagement efficiencies and value pricing.
6) People Development (PD)
PD1 Actively supports the integration of new staff into the team.
PD2 Supervises teams assigned to engagements providing guidance and overall review of deliverables
PD5 Delegates appropriately and challenges subordinates to excel.
7) Self Development (SD)
SD1 Ensures adequate focus on personal professional growth - "proactively seeks relevant Education and training opportunities”.
SD2 Demonstrates professional and technical skills learned in training.
SD3 Seek exposure and challenges for different industries.
SD4 Keeps abreast of the new developments in the relevant field through reading / research / attending webinars / professional certifications.
SD5 Actively seeks on-the-job training to understand own role and responsibilities specific to each competency area
8) Practice Development (PD)
PrD4 Assisting in designing /developing Firm resources such as standard proposals, standard resources for specific services offered.
9) Knowledge Management (KM)
KM1 Takes personal responsibility for advancing and improving knowledge sharing.
10) Quality of work / Operation (QoW)
QoW1 Ensures audit conclusions are based on a complete understanding of the process, circumstances, and risk.
QoW2 Interact with clients to help ensure that the information flow from the client to the audit team is efficient.
QoW3 Develops specific audit programs and testing procedures relevant to risk and test objectives.
QoW4 Obtained, review evidence and ensure audit procedures are performed effectively and properly documented in the file.
QoW5 Identifies and refers ethical, accounting and conflict issues to Firm leadership.
QoW6 Ensure proper hard and soft copy of the file been maintained with proper referencing, timely archiving.
QoW7 Ensure properly & timely completion of assigned tasks.
QoW8 Understands all relevant regulations and their impact on the audit.
QoW9 Ensures that the CRM system is updated with the relevant details in a timely manner.
QoW10 Properly utilizing & integrating the Firm Technology tool.
QoW11 Identifies and communicates issues raised, offering recommended solutions relevant to business on a timely manner.
QoW12 Involves specialists in the engagement, where appropriate.
Key Accountabilities
1) Service Excellence (SE
SE1 Develop client relationships with Lower Management
SE2 Provide added value services / reports
SE3 Listen actively to determine client needs and makes suggestions to engagement management on how Firm can meet those needs.
SE4 Provide exceptional service to exceed client expectations to ensure client satisfaction.
SE7 Resolves client dissatisfactions and complaints promptly and effectively.
2) Marketing and Sales (MS)
MS1 Communicates potential add-on opportunities to other departments of the Firm.
MS2 Develops understanding regarding the Firms services offerings.
MS3 Develops a professional network with new and existing clients for generating leads.
3) Management Effectiveness (ME)
ME1 Performs assigned tasks within timeframes.
ME2 Communicates & coordinate assigned tasks to engagement team clearly to ensure efficient and effective results
ME3 Demonstrates a general knowledge of the economics of the Firm and the profitability of engagements.
ME4 Ensures optimal utilization of staff time.
ME5 Balances workload among team members on a fair basis.
ME6 Supervises multiple engagements concurrently.
ME7 Prepares proper plans and engagement budgets.
ME9 Compliance with international standard - archive CaseWare timely
ME10 Compliance with local regulation - Audit Committee MoM & Invitation
4) Leadership Effectiveness (LE)
LE1 Values the team and shows a genuine and active concern for their needs.
LE2 Demonstrates an understanding, respect and appreciation of cultural diversity.
LE3 Adheres to office code of conduct (dress code, punctuality, etc.)
LE4 Anticipates and recognizes problems, assesses alternatives and recommends risk-based solutions.
LE5 Works actively to keep others motivated, committed and involved.
LE10 Demonstrates excellent communication skills with clients and team members
5) Engagement Management (EM)
EM1 Understands the context of own role within the total engagement.
EM2 Ensures adherence to the Time Sheet filling deadlines.
EM3 Manages the preparation of the engagement plan, budget and ensures appropriate resources are assigned and utilized. EM5 Optimizes profitability on each client through engagement efficiencies and value pricing.
6) People Development (PD)
PD1 Actively supports the integration of new staff into the team.
PD2 Supervises teams assigned to engagements providing guidance and overall review of deliverables
PD5 Delegates appropriately and challenges subordinates to excel.
7) Self Development (SD)
SD1 Ensures adequate focus on personal professional growth - "proactively seeks relevant Education and training opportunities”.
SD2 Demonstrates professional and technical skills learned in training.
SD3 Seek exposure and challenges for different industries.
SD4 Keeps abreast of the new developments in the relevant field through reading / research / attending webinars / professional certifications.
SD5 Actively seeks on-the-job training to understand own role and responsibilities specific to each competency area
8) Practice Development (PD)
PrD4 Assisting in designing /developing Firm resources such as standard proposals, standard resources for specific services offered.
9) Knowledge Management (KM)
KM1 Takes personal responsibility for advancing and improving knowledge sharing.
10) Quality of work / Operation (QoW)
QoW1 Ensures audit conclusions are based on a complete understanding of the process, circumstances, and risk.
QoW2 Interact with clients to help ensure that the information flow from the client to the audit team is efficient.
QoW3 Develops specific audit programs and testing procedures relevant to risk and test objectives.
QoW4 Obtained, review evidence and ensure audit procedures are performed effectively and properly documented in the file.
QoW5 Identifies and refers ethical, accounting and conflict issues to Firm leadership.
QoW6 Ensure proper hard and soft copy of the file been maintained with proper referencing, timely archiving.
QoW7 Ensure properly & timely completion of assigned tasks.
QoW8 Understands all relevant regulations and their impact on the audit.
QoW9 Ensures that the CRM system is updated with the relevant details in a timely manner.
QoW10 Properly utilizing & integrating the Firm Technology tool.
QoW11 Identifies and communicates issues raised, offering recommended solutions relevant to business on a timely manner.
QoW12 Involves specialists in the engagement, where appropriate.
Requirements
Key Success
Factors
• Strong understanding of audit procedures and standards.
• Effective supervision and coaching skills.
• Ability to ensure correctness and quality in audit work.
• Good problem-solving and decision-making abilities.
• Strong communication and teamwork skills.
• Timely completion of assigned engagements with high quality.
Education
• Bachelors in Accounting
• One of the relevant partial professional certifications (i.e. CPA, CA, ACCA) must
• Proficiency in spoken and written English and Arabic.
• Knowledge in CaseWare will be an added advantage.
Experience
• A minimum of at least 5.5 years of relevant Audit experience is required.
KPI
Client Satisfaction Survey Result
Net Fee increase
Retention of existing client
RSM Engage - 100% upload of the LoR
RSM Engage - Response time shall not exceed 48 hrs. for any activity
RSM Engage - To use the time planner effectively
Utilization
Write-off
Timely Preparation of 100% Budget
CaseWare Archival
Hard File in store
Compliance to local regulation
4Policy (RSM International / Regulatory Policy / Key Firm Policies)
4Policy - Other Policies
Timesheet on a timely basis
Resource Planning - Timely & properly populating the resource planning tool
Attending assigned training - General
Attending assigned training - Online
Attending assigned training - Classroom
Key Accountability
SE1, SE2, SE3, SE4, SE7, LE4
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
ME1, ME2, ME4
ME1, ME2, ME4
ME3, ME7
ME9
ME9
ME10
LE3
LE3
EM2, EM3
EM2, EM3
SD1, SD4
SD1, SD4
SD1, SD4
QoW1, QoW2, QoW3, QoW4, QoW5, QoW6, QoW7, QoW8, QoW9, QoW10, QoW11, QoW12
QoW1, QoW2, QoW3, QoW4, QoW5, QoW6, QoW7, QoW8, QoW9, QoW10, QoW11, QoW12
• Strong understanding of audit procedures and standards.
• Effective supervision and coaching skills.
• Ability to ensure correctness and quality in audit work.
• Good problem-solving and decision-making abilities.
• Strong communication and teamwork skills.
• Timely completion of assigned engagements with high quality.
Education
• Bachelors in Accounting
• One of the relevant partial professional certifications (i.e. CPA, CA, ACCA) must
• Proficiency in spoken and written English and Arabic.
• Knowledge in CaseWare will be an added advantage.
Experience
• A minimum of at least 5.5 years of relevant Audit experience is required.
KPI
Client Satisfaction Survey Result
Net Fee increase
Retention of existing client
RSM Engage - 100% upload of the LoR
RSM Engage - Response time shall not exceed 48 hrs. for any activity
RSM Engage - To use the time planner effectively
Utilization
Write-off
Timely Preparation of 100% Budget
CaseWare Archival
Hard File in store
Compliance to local regulation
4Policy (RSM International / Regulatory Policy / Key Firm Policies)
4Policy - Other Policies
Timesheet on a timely basis
Resource Planning - Timely & properly populating the resource planning tool
Attending assigned training - General
Attending assigned training - Online
Attending assigned training - Classroom
Key Accountability
SE1, SE2, SE3, SE4, SE7, LE4
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
SE1, SE2, SE3, SE4, SE7
ME1, ME2, ME4
ME1, ME2, ME4
ME3, ME7
ME9
ME9
ME10
LE3
LE3
EM2, EM3
EM2, EM3
SD1, SD4
SD1, SD4
SD1, SD4
QoW1, QoW2, QoW3, QoW4, QoW5, QoW6, QoW7, QoW8, QoW9, QoW10, QoW11, QoW12
QoW1, QoW2, QoW3, QoW4, QoW5, QoW6, QoW7, QoW8, QoW9, QoW10, QoW11, QoW12