SUPERVISOR
Summary
Oversee daily mini-mart operations, lead staff, manage stock, and ensure excellent customer service in a retail environment.
The Supervisor is responsible for overseeing daily store operations, ensuring smooth workflow, excellent customer service, and proper stock management. The role includes supervising staff, maintaining store standards, and supporting business performance.
Key Responsibilities
- Supervise daily operations of the mini mart, including sales, cashiering, and stock handling
- Lead and manage staff, including scheduling, task assignment, and performance monitoring
- Ensure high standards of customer service and handle customer inquiries or complaints
- Monitor stock levels and coordinate replenishment with the inventory team
- Ensure proper display, pricing, and labeling of products
- Oversee cashier operations and ensure accuracy in billing and cash handling
- Maintain cleanliness, hygiene, and organization of the store
- Assist in receiving deliveries and verifying stock accuracy
- Conduct routine checks on expiry dates and ensure proper stock rotation (FIFO)
- Support store opening and closing procedures
- Prepare basic reports on sales, stock, and staff performance
- Ensure compliance with company policies and safety regulations