SUPERVISOR - SHIPPING & PACKING

Position Responsibilities

The Shipping & Packing Supervisor is responsible and accountable for (but not limited to) the following:

· Oversee and supervise the activities of the department in order to ensure best-in-class customer service while complying with established SOP’s.

· Set individual and department performance goals and deadlines that align with business goals and objectives

· Delegate and organize workflow ensuring that employees understand their assignments, timelines and performance expectations

· Monitor employee productivity and provide constructive feedback and coaching

· Ensure adherence to Company policies and practices and carry out counselling/ disciplinary actions when necessary.

· Conduct annual performance reviews and quarterly check-ins

· Manage time and attendance including timekeeping and PTO leave.

· Maintain high level relationships with all key clients.

· Liaise with PFS offices, agents, contractors, third parties and clients in USA and overseas

· Ensure accuracy with all financial reporting, inclusive of accrual reporting

· Ensure correct technical and commercial information is provided in all tenders, prequalification’s and request for quotation documents

· Coordinate workflow with other PFS Supervisors to ensure business continuity and profitability

· Resolve escalations and follow-up with appropriate personnel.

· Assist in day-to-day operations of the department to ensure that customer requirements are met.

· Cultivate a positive and productive work environment that empowers the Team to achieve their fullest potential and directly contribute to organizational goals and objectives.

· Maintain and Create required documentation and ensure accuracy of documentation and verify compliance standards required within the department.

Selection Criteria – Essential

· Have previous freight forwarding experience within the department you are leading.

· If no previous supervisor experience, is willing and able to receive supervisor training within 30 days of accepting the position and will participate in continued training and development regardless of previous training.

· Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and Pentagon staff. Including all levels of management.

· Ability to work both autonomously and within a team environment

Selection Criteria – Desirable

· Previouse experinece working with Customs and Brokers.

· Experience supervising a team of 5 or more.

· CargoWise experience highly preferred

· SAP experience preferred

· NVOCC Experience