Supervisor Slots DR

Summary: When assigned, supervises Slot Operations team members consistent with internal controls, policies and procedures while ensuring guest service standards are consistently met.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• A Slot Attendant may fill the role of a Supervisor Slot Dual-Rate in the absence of a Supervisor Slot Operations and will not perform their normal duties in the same day.
• Supervises Slot Operations team members and assists with guest interactions and transactions as needed.
• Assists Slot Operations team members as needed with the payment of slot machine jackpots and machine malfunctions.
• Notifies Slot Technicians when machine malfunctions require technical assistance.
• Provides feedback to management.
• Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
• Writes and submits shift and other reports required to document shift activity.
• Complies with all internal controls and procedures related to departmental operations.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.

• Ability to extend complementary services in accordance with the approved comp matrix.

• Manages Slot Technical staff in conjunction with, and in the absence of, Slot Technical Management Staff.
• Performs other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• One or more years in casino related experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.

• Ability to communicate with team members and guests
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
• Frequently required to stoop and kneel.
• Must occasionally lift up to 25 pounds.
• Able to work with others while maintaining a positive and courteous demeanor.
• Ability to work in a noisy and smoky environment.