Raya Holding

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Supervisor Strategy Collection

Open 20d

Job description

  • Develop, maintain, and update MIS (Management Information System) reports for the collections and legal department to provide accurate, timely, and relevant data for senior management and operational teams.
  • Track daily, weekly, and monthly collection performance against set targets and highlight variances to enable proactive management interventions and course corrections.
  • Analyze delinquency trends, recovery rates, and portfolio health metrics to identify patterns, flag risks, and deliver data-driven recommendations that improve collection efficiency.
  • Provide actionable insights and analytical findings to department heads to support strategic decision-making, reduce overdue balances, and enhance overall collection performance.
  • Automate and streamline data collection and reporting processes by leveraging available tools and collaborating with IT to minimize manual effort and improve data reliability.
  • Prepare and distribute operational dashboards and performance scorecards on a regular basis to ensure all stakeholders have clear and up-to-date visibility into KPIs.
  • Coordinate with IT and data teams to ensure data accuracy, availability, and integrity across all reporting systems and sources.
  • Generate ad-hoc reports and in-depth analysis for management upon request to support specific business decisions and operational reviews.
  • Apply reporting controls and maintain supporting documentation across all MIS outputs to ensure compliance with company policies and regulatory requirements.

Skills description

  • Educational background: Bachelor's degree in business administration, information systems, finance, or a related field.
  • Experience:
    • 4-6 years in similar MIS, reporting, or data analysis role.
    • 1-2 years leadership experience would be preferred.
  • Technical proficiency:
    • Result orientation
    • Operational awareness
    • Building networks
    • Coaching and mentoring
    • Customer centricity
    • MS Excel (advanced)
    • Power BI / Tableau
    • SQL
    • MIS and reporting systems
    • Data analysis and visualization
    • Collection systems
    • AI tools
    • Understanding of key collection and financial achievement indicators (NPL, provision, ECL, NCL, efficiency ratio, PAR)

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