Supervisor – Support - Checkout

• Reconcile MMS/MCOP reports with cash and credit transactions.
• Assist in scheduling Cashiers according to their shifts.
• Assist in the overall management of Checkout Floor Operations, including cash tills and End Control.
• Ensure the smooth implementation of customer service standards within the department.
• Train Cashiers and support their ongoing development within the function.
• Work towards developing the skills and competencies required for progression to the Department Manager (DM) role.
• Greet customers and provide accurate product information regarding specifications, availability, price, and location.
• Address customer complaints by understanding customers’ needs and expectations and proposing appropriate solutions.
• Obtain information from the DM regarding competitors’ promotions to better understand business action plans.
• Obtain information from the line manager regarding competitors’ services and activities.
• Coach and train team members on existing and new concepts, technologies, and functionalities to support the successful achievement of the team’s functional objectives.
• Contribute to enhancing team members’ technical skills, individual growth, and positive attitudes.
• Carry out any other instructions or tasks assigned by the line manager and/or senior management.

Bachelor's degree or equivalent qualification