Supervisor – Support - Customer Services

• Provide high-quality customer service, including smooth and effective handling of customer complaints.
• Ensure the accuracy of customer credit invoices.
• Provide a comfortable and pleasant service environment for staff and customers.
• Address customer complaints by understanding their needs and expectations and proposing appropriate solutions.
• Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
• Analyze key customers to understand their needs and propose appropriate solutions.
• Monitor customer files and define action plans based on customer activity, including campaign management, activity by product family, and turnover performance.
• Maintain friendly and professional communication with customers and respond promptly to their queries.
• Supervise Associates in the absence of the Department Manager (DM).
• Take initiatives to drive Customer Service excellence, including supporting customer service activities on the sales floor.

Bachelors or Intermediate with 6 years of experience