SUPERVISOR, TECHNICAL

<p><br /></p><p style="margin-bottom:1em;padding:0px;line-height:1.5;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;vertical-align:baseline;color:rgb(34,34,34);">The <span style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:600;font-size:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;">Supervisor, Technical</span> is responsible for leading and supervising the technical team at the Service Centre. This role ensures high-quality vehicle inspection, repair, and maintenance work while upholding safety, compliance, and customer satisfaction standards. The Supervisor will play a key role in driving operational excellence, team development, and service efficiency.</p><h2 style="font-size:18px;line-height:1;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;color:rgb(34,34,34);vertical-align:baseline;margin:16px 0px;padding:0px;">Key Responsibilities</h2><h3 style="font-size:16px;line-height:1;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;color:rgb(34,34,34);vertical-align:baseline;margin:16px 0px;padding:0px;">Technical Operations & Quality Assurance</h3><ul style="margin-right:0px;margin-bottom:10px;margin-left:0px;padding:0px 0px 0px 40px;font-size:12.8px;line-height:inherit;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;vertical-align:baseline;color:rgb(34,34,34);"><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Supervise daily technical activities, including inspections, diagnostics, repairs, and maintenance services.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Ensure adherence to established standard operating procedures (SOPs), safety regulations, and quality standards.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Conduct quality checks to ensure repairs and servicing are completed accurately and meet customer expectations.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Support continuous improvement initiatives to enhance technical processes, efficiency, and cost control.</p></li></ul><h3 style="font-size:16px;line-height:1;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;color:rgb(34,34,34);vertical-align:baseline;margin:16px 0px;padding:0px;">Team Leadership & Development</h3><ul style="margin-right:0px;margin-bottom:10px;margin-left:0px;padding:0px 0px 0px 40px;font-size:12.8px;line-height:inherit;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;vertical-align:baseline;color:rgb(34,34,34);"><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Lead, coach, and motivate a team of technicians to achieve performance and productivity targets.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Conduct on-the-job training and skill development sessions to enhance technical capabilities.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Plan work schedules and allocate tasks effectively to ensure timely service delivery.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Foster a culture of teamwork, accountability, and continuous learning.</p></li></ul><h3 style="font-size:16px;line-height:1;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;color:rgb(34,34,34);vertical-align:baseline;margin:16px 0px;padding:0px;">Customer Service & Stakeholder Management</h3><ul style="margin-right:0px;margin-bottom:10px;margin-left:0px;padding:0px 0px 0px 40px;font-size:12.8px;line-height:inherit;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;vertical-align:baseline;color:rgb(34,34,34);"><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Collaborate with Service Advisors to understand customer needs and deliver effective technical solutions.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Provide technical guidance to address escalated customer issues and ensure prompt resolution.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Support customer retention by ensuring excellent service quality and communication.</p></li></ul><h3 style="font-size:16px;line-height:1;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;color:rgb(34,34,34);vertical-align:baseline;margin:16px 0px;padding:0px;">Reporting & Compliance</h3><ul style="margin-right:0px;margin-bottom:10px;margin-left:0px;padding:0px 0px 0px 40px;font-size:12.8px;line-height:inherit;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;vertical-align:baseline;color:rgb(34,34,34);"><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Monitor and report on technical performance, workshop productivity, and service turnaround times.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Ensure compliance with health, safety, and environmental policies.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Maintain accurate records of service, repair, and parts usage.</p></li></ul><h2 style="font-size:18px;line-height:1;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;color:rgb(34,34,34);vertical-align:baseline;margin:16px 0px;padding:0px;">Key Competencies</h2><ul style="margin-right:0px;margin-bottom:10px;margin-left:0px;padding:0px 0px 0px 40px;font-size:12.8px;line-height:inherit;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;vertical-align:baseline;color:rgb(34,34,34);"><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Strong technical knowledge of automotive repair, diagnostics, and maintenance.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Leadership and people management skills with the ability to coach and motivate teams.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Problem-solving mindset with attention to detail and commitment to quality.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Effective communication and interpersonal skills to manage both team and customer expectations.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Ability to work under pressure in a fast-paced service environment.</p></li></ul><h2 style="font-size:18px;line-height:1;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;color:rgb(34,34,34);vertical-align:baseline;margin:16px 0px;padding:0px;">Qualifications & Experience</h2><ul style="margin-right:0px;margin-bottom:10px;margin-left:0px;padding:0px 0px 0px 40px;font-size:12.8px;line-height:inherit;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;border:0px;vertical-align:baseline;color:rgb(34,34,34);"><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Diploma / Certificate in Automotive Engineering, Mechanical, or related field.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Minimum <span style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:600;font-size:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;">5 years</span> of experience in automotive service/repair, with at least <span style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:600;font-size:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;">2 years in a supervisory role</span>.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Familiarity with diagnostic tools, workshop equipment, and industry-standard repair practices.</p></li><li style="margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;border:0px;vertical-align:baseline;font-size:14px;"><p style="margin-top:16px;margin-bottom:16px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:1.5;font-family:inherit;border:0px;vertical-align:baseline;">Experience in a service center or dealership environment is preferred.</p></li></ul>