Supervisor - Wynn Rewards
Description
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking Supervisors to join the Wynn Rewards team.
The primary duties and responsibilities of this role are:
Supervise Representatives at the Wynn Rewards desk, allocating tasks and breaks to ensure smooth and efficient service throughout the shift
Lead by example in delivering professional, courteous guest service, including enrolling new members and clearly explaining program benefits
Review and approve member transactions, redemptions, and account adjustments within delegated authority, ensuring accuracy and policy compliance
Handle escalated guest inquiries and concerns, resolving them promptly and referring complex matters to the Shift Manager
Conduct pre-shift briefings to communicate current offers, events, and exclusive member experiences
Train and coach Representatives on program policies, systems, and service standards, and share performance feedback with the Shift Manager
Track daily enrolment and redemption activity, preparing shift reports and highlighting trends or issues
Ensure adherence to operational procedures, Wynn brand standards, and regulatory requirements, and coordinate with other departments to enhance member satisfaction
About You:
The ideal candidate for this position will have the following experience and qualifications:
Diploma or bachelor’s degree in hospitality, Business, Marketing, or related field preferred
Minimum 2 years of guest service experience in luxury hospitality, retail, or gaming environments, including at least 1 year in a lead or supervisory capacity
Proven ability to guide, coach, and motivate a team in a fast-paced environment
Excellent communication, interpersonal, and problem-solving skills
Proficiency in CRM, loyalty, or guest service systems, with strong attention to detail
Fluency in English required; Arabic or other languages are an asset
Must pass gaming licensing background check
Flexibility to work shifts, weekends, and holidays as required
Experience launching table games operations in new or emerging markets
Familiarity with Middle Eastern gaming regulations and cultural nuances
Commitment to delivering exceptional guest service and maintaining high ethical standard
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.