This is a Part-Time position which offers excellent benefits to include\: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!
Job Summary |
Serves as Supervisory NEX Customer Services Concierge Ambassador, and face of the NEX store by providing every customer with a level of service that exceeds their expectations. The Concierge role is a critical player in continuing the execution of promotional/sales events and customer service programs by keeping shoppers informed of current promotional sales events. Concierge promotes and communicates all aspects of the NEX Brand - quality retail, and demonstrates Premier Customer Services to the fullest in all aspects of proving superior customer services and assistance to patrons. |
Duties and Responsibilities |
Provides work direction and supervision for a group of associates within assigned departments/location engaged in performing various clerical, retail and services functions in connection with providing concierge services. Prepares work schedules; makes assignments and reassignments depending on workload; provides on-the-job training, orientation and instructions on new procedures; provides guidance and assistance to subordinates in connection with problems encountered. Reviews work of subordinates; accomplishes performance appraisals; approves/ disapproves leave; recommends personnel actions such as promotions, performance awards; and takes disciplinary actions. Promotes employee morale and attempts to resolve employee relations problems. Carries out EEO policies and communicates support of these policies to subordinates.
- Greets and engages customers in active conversation for purposes of identifying customer needs, desires and requirements.
- Uses full knowledge of the weekly NEX circular, store and department floor layout, and product placement for ease in providing customer direction.
- Interacts with customers in a friendly and professional manner to build rapports, clientele that promote repeat business.
- Acts as a support to customers with special needs by stepping in as a personal shopper in an effort to provide PREMIER customer service.
- Actively strives to expand NEX social media customer database by inviting customers to take advantage of the opportunity to sign up.
- Uses basic knowledge of base layout, local places of interest, as well as appropriate contact numbers for relevant local base services.
- Offers vehicle loading assistance to customers with special needs, and/or as requested.
- Partners with sales team members in an effort to enhance the level of service provided to help close the sale when needed.
- Proactively seeks additional knowledge by taking advantage of all NEXCOM sponsored training initiatives suited to impart knowledge on how to further enhance the customers shopping experience.
- Conducts store- walks twice a day, and proactively records areas in need of immediate attention in meeting NEX standard of tidiness and customer-ready shopping condition. Works with appropriate sales team, if necessary, in brining the area up to NEX standards and customer-ready shopping state.
- Shares store/department communication with staff weekly via communication board located near the time clock as well as managers who are returning from leave.
- Interacts regularly with customers to promote and educate on the military STAR/MC program. Ensures that the processing of all applications adhere to NEXCOM PII standards.
- Maintains daily record logs of guest interactions, STAR/MC approvals, upgrades, denials and customer comments into data tracking spreadsheets for management analysis.
- Acts in a support capacity to the NEX Guest Services Concierge Supervisor ensuring duties are carried out, and action items that result are completed in a timely manner.
- Performs other related duties as assigned. |
This is a Part-Time position which offers excellent benefits to include\: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!