Supervisory Financial Administration Specialist - IV Manager

The position is located within a CPAC, organizationally aligned under the Chief Operating Officer, with the Incumbent serving as the Insurance Verification Manager for the first and third party Revenue Program (MCCF).

Serves as the local CPAC's technical authority on the VHA's Insurance Verification department and the interface with intake business processes at the medical center. Directs the development of the most critical and complex MCCF diagnostic measures reporting mechanisms to showcase and spotlight areas in need of improvement, or areas that have excelled in reporting. Advises the CPAC Program Managers of potential areas of concern and process breakdowns impacting insurance data capture with recommendations for improvement. Implements and manages all aspects of insurance verification activities for CPAC clients including the E-IV program, contractor sourced new insurance uploads, routine verification and re-verification of patient specific insurance coverage: pre-registration of patients with scheduled admissions and ambulatory procedures prior to appointment, processing (data entry and verification) of newly identified insurance card data. Provides management oversight, guidance, and direction for monitoring activities designed to ensure the integrity and accuracy of insurance information contained on healthcare claims. Develops, implements, and evaluates management procedures in order to enhance provider relations and productivity. Performs analysis of workload, patient service, and similar data to forecast future needs of the CPAC and initiates the necessary action to ensure efficient service delivery. Establishes and maintains effective working relationships with others throughout the organization as well as externally. These include high ranking Department of Veterans Affairs officials, officials of other Government agencies, members of the public as well as colleagues and subordinates. Plans work to be accomplished by subordinates, and establishes and adjusts long and short term priorities and deadlines. Assigns work based upon program priorities, capabilities, and assignment requirements. Establishes standards for the performance of work. Conducts periodic evaluations of the work performance of subordinates. Provides advice, counsel or instructions to employees on administrative and technical matters. Designs, plans, schedules and conducts studies and organizational strategies to identify opportunities to improve customer service and quality. Facilitates the innovative application of industry and agency best practices and quality management methods. Performs other directly related duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Compressed/Flexible: May be available at supervisor's discretion Telework: This position may be authorized for AD/HOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Financial Administration Specialist - IV Manager/PD43880A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.