Supervisory Health System Specialist - ACOD-Group Practice Manager

This position is located at the Sioux Falls VA Health Care System. The primary purpose of the Supervisory Health System Specialist Ambulatory Care Operations Director -­ Group Practice Manager (ACOD-GPM) is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.

Major duties include: Provides direct oversight of business managers for ambulatory care at the main campus and CBOCs, monitors profile indicators, and develops action plans to address access and operational issues. Deploys an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures at the VAMC. Serves as the supervisor for a unit engaged in scheduling, clinic access, data analytics, exercising administrative and personnel management functions. Leads program planning and execution for VHA-approved clinic practice management programs at the VAMC level; oversees execution as primary agent for VAMC leadership. Develops and maintains annual budget plan and staffing plans for outpatient care; makes recommendations to leadership regarding allocation of resources, including use of VACAA and non-VA community care options. Acts as a liaison or point-person for communications with internal and external groups, establishing standardized weekly/monthly templates for Access Reporting. Reviews and evaluates local processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through the GPM Community of Practice and the national Steering Committee. Works with Veteran Experience Advocates to evaluate patient and family concerns regarding access to services and ensures concerns are addressed in a timely and effective manner by appropriate subject matter experts. Collects and analyzes trended data sets to assist in the allocation of resources and identifies causal relationships between aspects of ambulatory care to achieve and sustain quality, safe, efficient, and effective care. Coordinates with Logistics and Resource Management offices to oversee contracting services as they relate to clinic activities, reviews and develops input and recommendations. Serves as Chief of Consolidated Scheduling Service (CSS) Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m., 7:30 a.m. - 4:00 p.m., or 7:00 a.m. - 3:30 p.m. (work hours may be further discussed during the interview) Telework: Ad hoc, Ad Hoc telework occurs on an occasional, non-routine basis- for example, inclement weather or telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description Title/PD#: Supervisory Health System Specialist - ACOD-Group Practice Manager/PD80429O Recruitment/Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.