Supervisory Health System Specialist (Centralized Appointment Center)

This position is located at Phoenix Indian Medical Center, Division of Information Technology, Centralized Appointment Center, Phoenix, AZ. The purpose the position is to assure an efficient and accurate system of the Centralized Appointment Center; incumbent provides support and technical assistance to staff by evaluating, analyzing and coordinating the operations of the Appointment Center. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Health System Specialist Total Compensation | Pay (ihs.gov) Performing supervisory duties such as, directing and overseeing the activities of the appointment center, management of the scheduling/appointing system, manage and monitor workload and assignments, evaluate employee performances, conduct training and orientation to employee of the appointment center. Responsible for continuous quality improvement duties such as, develop, implement, and maintain internal quality control system to measure effectiveness of the appointment center, establish and maintain production control to evaluate quantity and quality of workload accomplishments. Conduct operations analysis and improvement duties such as, compile data and prepare reports to review internal process and proposes improvements to promote efficiency and cost savings, monitor routine activities to ensure compliance with established policies and procedures, conduct complex research of determining eligibility of patients, patient registration and billing to resolve discrepancies. Exercises delegated authority to make preliminary determinations in cases of questionable eligibility and third-party liability.

Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. A one-year supervisory/managerial probationary period may be required upon selection/placement. Confidential Financial Disclosure Form required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.