Supervisory Individual Tax Advisory Specialist - Temp Prom/Detail NTE 1 YR, MBE up to 3 YRS, MBMP

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Field Assistance (FA) REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

General Manager Duties: As a Front Line Manager, you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Plans, directs, and coordinates daily operations within the Taxpayer Assistance Center (TAC), ensuring efficient workflow management, appropriate staffing coverage, and timely service to meet customer demand. Establishes performance expectations that are aligned with CARE's mission, emphasizing quality service, accuracy, professionalism, and the promotion of self-service channels. Effectively provides ongoing technical guidance, coaching, and training to employees that ensures consistent application of tax law, procedures, and customer service standards. Responsible for evaluating employee performance, identifying developmental needs, and implementing strategies to improve individual and team effectiveness. Proactively address performance and conduct issues in accordance with IRS policies while fostering a positive, and customer-focused work environment. STANDARD POSITION DESCRIPTIONS (SPD): PD96344 Visit the IRS SPD Library to access the position descriptions.

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).? Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION