Supervisory Information Technology Specialist (Customer Support)

About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25.This position is located at the 52nd SB, NETCOM Europe in Grafenwohr, Germany. The initial length of this overseas tour is 36 months with possible extensions up to 5 years.

Performs the full range of supervisory duties for a staff involved in IT customer support activities.

Plans work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work.

Provide ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures.

Provide central operational support for all shared computing equipment and devices attached to the network.

Experience interpreting IT policies, standards, and guidelines; conducting analyses and recommend resolution of complex issues affecting IT systems.

Experience resolving IT and communication systems user trouble tickets, and for providing consulting services to the network administrators, database analysts, for specifically difficult systems configuration problems.

Demonstrated experience planning work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work.

Planning, coordinating and advising internal and external organizations on IT related work efforts, to present information and decision briefings, and to resolve operational problems.

In accordance with DODM 8140.03 and supplemental guidance, the employee must obtain and maintain the following requirements for each Cyber work role except Data, AI, and/or Software Engineering) at the assigned proficiency level: I) within 9 months