SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5)

This is a National Guard Title 5 Excepted Service Position. This is a Permanent GS-2210-12 SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5), Position Description Number T57023P1 and is part of the MO Directorate of Information Management.

Operates with customer's best interests in mind.

Provides customer training on IT systems and processes as required.

Performs other duties as assigned.

Establishes performance standards and evaluates employee performance.

Reviews and recommends approval of, candidates for promotions and recognition.

Gives advice, counsels, or instructs individual employees, on both work and administrative matters.

Develops and evaluates performance standards.

Reviews and makes decisions on serious disciplinary actions involving employees and makes decisions on work problems presented by subordinates.

Determines and approves training needs and establishes formal training plans.

Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.

Maintains knowledge of expertise area through research, education, training, and on the job experiences.

Develops and manages customer service performance requirements.

Researches, evaluates and provides feedback on problematic trends and patterns on customer support requirements.

Develops and maintains problem tracking and resolution databases.

Provides computer resource acquisition management support and oversight of information technology assets.

Contributes to developing customer support policies, procedures and standards.