Supervisory IT Specialist

About the Position: Serves as the primary technical authority and single point of responsibility for USACE-wide IM/IT service, quality, and data management. Under general administrative direction, the incumbent independently leads enterprise-level IT service quality initiatives, supervises quality and data staff, and acts as Service Owner to align IT lifecycles with Army standards.

Directs USACE-wide IM/IT service, quality, and data programs, establishing operational policies and tracking key SLA metrics.

Performs full supervisory duties for Service Quality and Data Managers, including workload planning, performance ratings, and career development.

Develops statements of work, coordinates independent cost estimates, and directly evaluates and monitors government contractor deliverables.

Manages the entire lifecycle of designated IT services, driving continual process improvements and managing technical changes.

Prepares business cases and capital planning documents to justify G6 infrastructure portfolio budgets to Investment Review Boards.