Supervisory Management Analyst

This position is located in the Office of the Director, Pacific District Office in Phoenix, AZ. The incumbent serves as a Supervisory Management Analyst and as a consultant to the District Director of the Pacific District Office on pertinent issues associated with the effectiveness and efficiency of the VBA field office operations as they relate to the delivery of benefits and services to Veterans.

Specific duties include but are not limited to the following: Responsible for coordination of program initiatives, projects and policy changes to all business lines and staff offices, aligned under the Pacific District Office, on matters relating to the administration of a comprehensive array of Veteran's benefits and administrative services; Supervises staff members who serve as consultants and advisors to the Regional Office, on highly visible, complex, and difficult issues; Directs the staff's efforts in planning, organizing and conducting difficult and complex organizational studies of VBA field offices to determine strengths, weaknesses, and best practices to include changes to meet organizational objectives; Reviews and evaluates planned management goals and objectives of Veterans Benefits Administration (VBA) Regional Offices; Provides direction and consultation in the development of achievable performance measures that also assure the quality and consistency of benefits delivery at Regional Offices in the District; Conducts comprehensive studies and site visits concerned with the identification of VBA operational issues and adherence to policies, generating reports addressing corrective actions needed and anticipated results; Monitors, tracks and evaluates operational workload indicators and workload systems for the Regional Offices; Prepares and reviews reports for the District Director concerning Regional Offices workload and performance; Provides major input in the development or revision of Field and District Office policies, standard operating procedures, or other administrative directives related to field office operational effectiveness; Serves as a liaison with VBA program officials to facilitate the development of strategic plans and project management; and Provides sound advice and guidance to station management in achieving Regional Office objectives. Provided guidance to District staff on methods for analyzing workload data, interpreting trends, and taking appropriate actions, to include elevation and recommendations to senior leadership Promotion Potential: None Work Schedule: Full Time, Monday - Friday 8:00 am - 4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management Analyst, GS-14 PD# 39304A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.