Supervisory Medical Administration Specialist (Scheduling Manager)

This position is located within the Business Office / Health Administration Service (HAS). The Scheduling Manager is responsible for directly and indirectly supervising Business Office / Health Administration Service (HAS) staff, including subordinate supervisors, scheduling auditors and trainers, Lead Medical Support Assistants (MSAs), Advanced Medical Support Assistants (AMSAs), and telephone operators.

Duties include, but may not be limited to the following: Serves as the Scheduling and Auditing Section Manager (Scheduling Manager) and advises the Chief Business Office / Health Administration Service (HAS), Deputy Chief Business Office / Health Administration Service (HAS), and other officials concerning patient processing, outpatient scheduling oversight, training, and auditing throughout SVAHCS. Reviews and analyzes data generated from multiple sources and applications such as VSSC, Pyramid, the Corporate Data Warehouse, VistA, and other applicable systems to monitor scheduling operations, identify trends or deficiencies, evaluate implementation of process changes, and assess compliance with scheduling requirements. The incumbent serves as a liaison among Business Office / Health Administration Service (HAS) leadership, medical center management, service chiefs, clinical personnel, subordinate supervisors, and frontline employees. Evaluate the effectiveness of Scheduling and Auditing Section operations in achieving the mission, goals, performance measures, and objectives of SVAHCS. Reviews workflow, workload distribution, staffing patterns, training and auditing results, and business processes to determine whether work is organized and assigned effectively and economically. Evaluates staffing and organizational requirements, including the need for positions and the skills and knowledge required to accomplish the section's work. Provides technical and administrative supervision over the Scheduling and Auditing Section. Plans work to be accomplished; establishes and adjusts short- and long-range priorities; assigns work based on operational requirements and employee capabilities; establishes schedules and completion requirements; and evaluates the performance of directly supervised employees. Provides advice, counsel, and instruction to employees on work and administrative matters; hears and resolves employee complaints; addresses minor disciplinary matters; and recommends appropriate action in more serious cases. Serve as the facility liaison and coordinator for the Insurance Capture Buffer (ICB), including coordinating system access, completing status reports, participating in conference calls, and responding to related correspondence and assignments. Advises management and program personnel on budget and resource matters and briefs management concerning spending trends, resource needs, and backlogs affecting scheduling operations. Prepares budget and resource summaries, monitors the status of projects and available resources, identifies trends that may affect expenditures, and recommends solutions or corrective actions. Work Schedule: Full-Time, Monday - Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist (Scheduling Manager)/PD148970 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Physical Requirements: The work is primarily sedentary. Some walking, standing, bending, and carrying of light items may be required. The work may also require movement between offices, meeting rooms, and other locations within the medical center or associated CBOCs. No unusual physical demands are required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.