Supervisory Medical Support Assistant - Community Care

The Supervisory Medical Support Assistant (MSA) position is located within the Veterans Community Care Service at the VA Eastern Kansas Health Care System. The Supervisory MSA serves as the direct line supervisor for Advanced MSA and Lead MSA staff in the VA Community Care department. The Supervisory MSA is a professional who executes position responsibilities that demonstrate expertise, leadership, experience, and creative approaches to the management of daily patient care coordination.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional ROLE RESPONSIBILITIES AND ACCOUNTABILITIES BUT NOT LIMITED TO THE FOLLOWING: The Supervisory MSA at this level plans and directs programs at the medical center. They have full responsibility for supervising at least one subordinate MSA team leader, or equivalent administrative patient support staff in an interdisciplinary setting. The employee has administrative and professional responsibility for planning and directing the subordinate Lead and Advanced MSAs' activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. Works collaboratively in an interdisciplinary coordinated care delivery system model for VA Community Care which impacts Primary Care, Behavioral Health, and Specialty Clinics and performs all related duties, customer service, and other duties as assigned for the proper and timely treatment of patients; assures appointment schedules are maintained by MSA staff for one or more non-VA outpatient clinics. Assures that front line contact with patients and staff is professional and courteous by setting the tone concerning quality of healthcare services at the VA. Ensures that all necessary health/administrative information are integrated into the electronic health record by overseeing scanning/indexing of these documents directly or by routing the documents to the appropriate department for processing. Screens/receives phone calls in a courteous and timely manner, determines the nature of requests, and provides the information desired using privacy rules and established departmental processes. Trains staff on the requirements of VHA Scheduling and Consult Directives and completes accurate scheduling and consult management responsibilities. Independently manages position responsibilities with little supervision, as well as sets priorities and deadlines, adjusts the flow and sequencing of the work to meet team and patient needs, and performs other related duties as assigned. Assists staff with a variety of clerical duties in one or more outpatient settings that provide a variety of medical and behavioral health services. This position may include other administrative assignments necessary to meet the mission of the VAEKHCS. Work Schedule: Monday-Friday 8:00AM-4:30PM Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.