Supervisory Medical Support Assistant (OA)

About the Position: This position located within Guthrie Army Health Clinic, Managed Care Division at Fort Drum, New York. Salary negotiation may be authorized for those new to federal employment. This is a Direct Hire Solicitation

Monitor customer satisfaction from existing data systems [e.g., Interactive Customer Evaluations (ICE)] and Provider Level Patient Satisfaction Surveys (PLPSS) and uses information to improve services.

Assist the Practice Manager to coordinate with Service Chiefs, Head Nurses, NCOICs, clinic appointment clerks, and Central Appointments to ensure that there are adequate appointments to meet the demand.

Promote good customer relations by greeting and assisting patients and monitoring patient flow.

Answer patient questions and/or concerns accurately and efficiently while treating all patients in a professional and courteous manner. Follows up with patients regarding questions and requests for information or assistance.

Prepare performance standards and performance appraisals for Conducts and creates formal performance evaluation, submits and provides justification for recognition for promotions and awards.

Revise work schedules based on availability of manpower and workload.

Assign work to subordinates based on priorities, selective consideration of difficulty and requirements of assignments, and capabilities of employees.