Supervisory Medical Support Assistant (Office Automation)

About the Position: The Supervisory Medical Support Assistant (Office Automation) is over a group of employees performing medical clerk, receptionist, record keeping, files management, office automation, and miscellaneous clerical duties at Womack Army Medical Center medical clinic. The clinic provides services in a variety of medical specialties. This is a Direct Hire Solicitation Salary negotiation may be available for those candidates who are new to Federal service.

Supervise front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.

Assign daily, weekly or monthly work to employees, providing special instructions as necessary for new or unusual assignments.

Maintain service data including monthly service reports and bimonthly quality assurance reports

Identify and provide training to medical clerks.

Brief Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.

Resolve patient complaints and problems.