Supervisory Medical Support Assistant (Office Automation)

About the Position: This position is located within Brooke Army Medical Center at Fort Sam Houston in San Antonio, Texas. Recruitment Incentive May Be Authorized Relocation Incentive May Be Authorized Student Loan Payment May Be Authorized Advance Leave Accrual May Be Authorized Advance In Hire May Be Authorized Salary negotiation may be available for candidates new to Federal service Non-Federal work experience may be creditable for leave purposes This is a Direct Hire Solicitation

Function as a liaison between the clinic, central appointments and Department of Health Care Operations (DHCO).

Resolve non-complex patient complaints and problems; refers complex or difficult complaints to assigned Health System Specialist or clinic leadership.

Incumbent assists the department or clinic chief in conjunction with assigned Health System Specialist, department administrative staff, and/or DHCO in administering actions with clinical services

Identify and solves administrative problems or devises alternatives to current procedures to improve operations.

Establish and maintains suspense files on information or reports due from staff on a wide variety of items for the clinic business and administrative plans

Perform supervisory duties and functions to include counseling and rating subordinates, directing work, and ensuring functions and duties are performed in accordance with medical center guidelines.

Prepare various clinic forms and management tools used to track progress of clinic plans, programs and actions.