Supervisory Medical Support Assistant

The Miami VA Healthcare System is seeking an experienced and dynamic Supervisory Medical Support Assistant. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. You must be an excellent communicator and team player who is adaptable to the needs of a growing medical center.

The Supervisory Medical Support Assistant serves as the direct line supervisor for all Medical Support Assistant staff and is a foundational role with the Patient Aligned Care team (PACT) initiative, Specialty Clinics to include Compensation and Pension (C&P) and the Health benefits Unit (Enrollment & Eligibility). Patient care is delivered in a teamlet model and includes MSAs, nurses, LPNs and primary care providers and works collaboratively with other members of the expanded health care team that includes pharmacists, social workers, dieticians, etc. The Supervisory MSA plans and directs programs at the medical center and/or satellite outpatient clinic and has full supervisory responsibility over subordinate leads, supervisors, AMSA and MSA staff. Other duties and responsibilities include but are not limited to: Maintaining full administrative and professional responsibility for planning and directing MSA activities. Extracting and analyzing data to provide reports in support of performance measures to senior management. Overseeing staff to ensure proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for clinics. Assisting in clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as staffing and scheduling conflicts occur. Independently managing responsibilities and setting priorities and deadlines adjusting the flow and sequence of work to meet team and patient needs. Assigning and evaluating work of subordinate staff. Resolving complex operational issues and ensuring that patient services are delivered efficiently and effectively. Evaluating new products, equipment and systems and making recommendations to improve operations. Identifying staff education and training needs, participating in employee selection, conducting performance evaluations and taking or recommending disciplinary action when necessary. Extracting, validating, and analyzing data to prepare reports, monitor performance measures, support quality improvement initiatives and and inform senior management. Setting the tone for quality healthcare services and displaying a high degree of tact and diplomacy. Being flexible to be pulled to work in any unit/ward due to staffing levels and workspace needs. Other related duties as assigned. Work Schedule: Full-time; Monday- Friday, 8:00 a.m. - 4:30 p.m. (Note: Work schedules are determined and approved by the supervisor. The incumbent may be required to work various shifts on a permanent or temporary basis based on facility/patient care needs). Compressed/Flexible: Not available Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:30263F Permanent Change of Station (PCS): Not Authorized

Complete all application requirements detailed in the "Required Documents" section of this announcement. You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a one or two-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.