Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant functions as an administrative expert and is responsible and accountable for all elements of the Community Care process when providing or supervising administrative staff. The primary purpose of this position is to provide overall operational and administrative support to the Chief and or Assistant Chief of Community Care.

Major duties include, but are not limited to: Demonstrate leadership skills and understand processes and procedures related to assignment; collaborates and works well with others. Demonstrates knowledge and supports compliance with regulatory and accreditation standards, Directive, policies, and standard operating procedures (SOP). Leads professional development and motivation for employees to work at optimal efficiency. Provide management of the department daily. Collaborates with other healthcare professionals in coordinating care and seeks assistance when needed. Ensure department is staffed appropriately based on staffing guidelines. Promote performance-based improvement activities and sharing information with staff to enhance the quality of patient care provided and consult management. Collecting and preparing information for required reports in a timely manner including performance improvement reports, certified time, Issue Briefs, Heads Up Messages, Action Items, and other workload and consult management data requested. Plan and coordinate the orientation and training of all new employees as required by hospital and departmental policy. Provide continuous on the job training, cross training and required annual training of all employees under his/her supervision. Facilitates staff education and development. Actively participate in interdisciplinary team huddles, workgroups, and performance improvement meetings. Conducting regularly scheduled unit staff meetings encourages open communication and verbalization of options when identifying problems on the Unit. Collaborate with Employee Relations/Labor Relations for seamless communication between management and employees and work to effectively resolve conflicts that arise in the workplace. Consistently counseling and/or providing constructive feedback to staff members as indicated by performance or conduct; documents according to prescribed procedures; and maintains an objective relationship with the staff. Works in partnership with the union and adheres to EEO principles. Create daily assignments according to departmental metrics and departmental workflow. Monitor workflow activities to ensure performance standards are achieved (i.e., weekly (biweekly) productivity reviews). Quality Performance: completing quality assurance audits on consults and any assigned tasks. Complete Performance Standards within facility assigned deadlines. Consult Management to include processing consults appropriately. Complete and discuss quarterly time and attendance reviews. Complete and adhere to necessary annual VHA training requirements (i.e., TMS, etc.). Work Schedule: Monday - Friday, 8:00AM-4:30PM Compressed/Flexible: Telework: Ad-hoc. Virtual: This is not a virtual position. Functional Statement #: 59998F Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.