SUPERVISORY MEDICAL SUPPORT ASSISTANT

The Supervisory MSA plans and directs scheduling functions and administrative support for Medical Support Assistants assigned to the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI or one of its Community Based Outpatient Clinics located at the Madison West Annex location, East Clinic, or the Baraboo, Beaver Dam, Janesville, WI, or Freeport, and Rockford, IL Outpatient Clinics.

The Supervisory MSA plans and directs scheduling functions and administrative support for Medical Support Assistants assigned to the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI or one of its Community Based Outpatient Clinics located at the Madison West Annex location, East Clinic, or the Baraboo, Beaver Dam, Janesville, WI, or Freeport, and Rockford, IL Outpatient Clinics. You will provide daily oversight and supervision to subordinate employees and is responsible for the effectiveness of the clerical support staff which requires application of diverse management tools and techniques such as workload counts, audits, job procedure analysis, surveys, statistical reporting, work simplification ideas and systematic reviews. Duties include but are not limited to: Evaluating the work of subordinate staff Planning daily work schedules and assignments to assure an effective flow and distribution of work Resolving complex problems to ensure patient services are met Identifying educational or training needs Making final decisions on hiring selections Evaluating performance, and taking disciplinary action when necessary VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal Rewards of a Allied Health Professional Work Schedule: Monday-Friday 8am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you may be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.