Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor to two GS-07 leads and all Medical Support Assistant Advanced (AMSA) staff in Primary Care Clinics (inclusive of New Veterans Services clinic formerly known as OEF/OIF) and is a foundational role within Primary Care Service.

Duties listed below are not limited to: Plan and direct programs at medical center cand/or satellite outpatient clinics with full supervisory responsibility. Assign and evaluate the work of subordinate staff. Resolves complex problems to ensure patient services are met. Evaluate new products, equipment, and systems to recommend improvements for operations. Identify educational or training needs of staff. Make final decisions on selections, evaluates performance, and takes disciplinary action as necessary. Exercise full administrative and professional responsibility for planning and directing Advanced Medical Support Assistant (AMSA) activities. Extract and analyze data to provide performance measure reports to senior management. Manage medical center primary care clinic grids, clinic cancellations, clinic letters, and clinic scheduling needs in collaboration with the Primary Care Administrative Officer. Assist with clinic contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Support patient safety standards using the correct Veterans Affairs identification of all patients. Ensure that all necessary health/administrative information are integrated into the Computerized Patient Record System (CPRS). Screen/receive phone calls in a courteous and timely manner. Train staff on the requirements of VHA Scheduling Directives. Participate in the PACT daily team huddles and weekly team meetings where patient care planning and management occur. Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Work Schedule: Monday - Friday, 8:00am-4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 916930 Relocation/Recruitment Incentives: Not authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.