Supervisory Medical Support Assistant

This position is located within the Sheridan VA Healthcare System in Sheridan, WY. The Supervisory Medical Support Assistant (MSA) position(s) serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff for all Direct Care Clinics to include but not limited to PACT and Specialty Care.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Supervisory Medical Support Assistant (MSA) oversees and directs MSA staff at medical centers and/or outpatient clinics, holding full supervisory and administrative responsibilities. Key duties include assigning work, evaluating staff performance, addressing complex issues to ensure patient services, recommending operational improvements, identifying training needs, making hiring decisions, and administering disciplinary actions. The Supervisory MSA extracts and analyzes data to support performance reporting for senior management and manages a broad and complex scope of responsibilities with administrative independence. Working collaboratively in an interdisciplinary care setting for both Primary Care and Specialty Clinics, the Supervisory MSA ensures timely and appropriate patient care by maintaining clinic appointment schedules and implementing contingency plans when necessary. They uphold patient safety standards by verifying proper identification and ensure demographic information is accurate and current. Additional duties include overseeing the collection and updating of health insurance information, supporting revenue processes, and promoting veteran utilization of MyHealtheVet (MHV). The Supervisory MSA also serves as a front-line resource, setting a positive tone for healthcare service delivery through professionalism, tact, and effective communication with veterans and their families. They ensure that health records are properly integrated into the Computerized Patient Record System (CPRS), respond efficiently to inquiries, and train staff in VHA scheduling requirements. Responsibilities also include ensuring accurate appointment scheduling, daily review of clinic consults and reminders, and addressing access issues as they arise. The Supervisory MSA participates in team meetings, manages workflow priorities, and assists with other programs such as the Beneficiary Travel Program and Health Benefits, as needed. This role requires initi orqanizational skills, and the ability to adapt to shiftinq priorities in support of hiqh-qualitv patient care. Work Schedule: Monday-Friday 7:30am-4:00pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Superviosry Medical Support Assistant/50725A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.