Supervisory Medical Support Assistant

This Supervisory Medical Support Assistant position is in the Specialty Care services within VA Boston Healthcare System, located at the Jamaica Plain, Massachusetts location. This position is full time at 40 hours per week.

VA Careers - Supervisory/Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Serves as a Supervisor for Medical Support Assistants at a medical center in VISN 1, VA New England Healthcare Network. The position is responsible for planning, directing, and controlling work for the lower grade Medical Support Assistants. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting). Position must have medical terminology and broad knowledge of patient procedures and policies. The employee maintains a close relationship with the Service Care Lines administrative offices to ensure clinics are operating in a timely and efficient manner. The incumbent has extensive knowledge of various policies and procedures relating to the business rules regarding Pre-registration, Scheduling (Appointment Management and Recall), clinic profile management and utilization, scheduling/tracking consults, Advanced Clinic Access Procedures, Community Care referrals, Performance Measures, KIOSKs, Insurance Card Buffer (ICB) and the proper flow of work to and from the various teams, services and care lines and contributes significantly to the daily business activities. Duties include but are not limited to: Responsible for planning, organizing, and directing the work of lower medical support assistants. Establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required. Works closely with their Supervisor to identify and develop training which meets the needs of the MSA and administrative/clinical data capture requirements. Responsible for in-service education of on-the-job skills, classroom instruction closely associated with actual inpatient/outpatient hospital clinical practices, and attitudes and relationship of position to professional staff. Conduct new employee orientation and provide close support during the first 90 days of employment. Reviews work produced and analyzes weekly reports to evaluate production and takes appropriate action to resolve backlogs, scheduling errors, ICB Capture, BARR Review and Pre-Registration Data. Conducts regular staff meetings with the medical support assistants to update them on policy changes and new procedures. Attends required meetings throughout the facility as deemed appropriate. Assists in audits or studies relating to the clinical setting. Serves as point of contact for resolving patient issues especially regarding appointment and scheduling concerns. Researches issues and attempts to resolve before escalation to the Patient Representative, Clinical Service Chief, Chief of Staff or Center Director's Office. Maintains clerical guidelines and manuals as well as preparation of material to be used in training new employees. Responsible for training personnel such as temporary, work study, and volunteers used for intermittent heavy workload. Acts as liaison with the Medical Support Assistants, Medical staff, Nursing staff and other services offering expert advice on administrative details and procedures relative to areas and will evaluate problematic areas and present findings for corrective action. Performs work involving collection, compilation, and/or tracking of data and statistical information in support of programs. Assists in the planning, review, and reporting the data. Performs additional duties as assigned. Work Schedule: Full-Time, Monday - Friday, 7:30 am - 4:00 pm. Recruitment/Relocation Incentives: Not Authorized Permanent Change of Station (Relocation Assistance & PCS): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: F08582

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.