Supervisory Medical Support Assistant

This Supervisory Medical Support Assistant (SMSA) position is in the Health Administration Service of the Michael E. DeBakey VA Medical Center at the Lake Jackson VA Outpatient Clinic in Lake Jackson, Texas.

Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Advanced Medical Support Assistants (AMSA) and Medical Support Assistants (MSA). The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model and is a foundational role within the Lake Jackson VA Outpatient Clinic. Duties of this position may include but are not limited to: Assigning and evaluating the work of subordinate staff. Resolving complex problems to ensure patient services are met. Evaluating new products, equipment, and systems in order to make recommendations for improved operations. Identifying educational or training needs for subordinate staff. Making final decisions on selections for hire. Evaluating performance and taking disciplinary action when necessary. Extracting and analyzing data in order to provide reports in support of performance measures to senior management. Ensuring appointment schedules are maintained by MSA staff. Assisting MSA staff with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers to maintain efficient patient flow. Assuring MSA staff explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. Promoting veteran registration utilizing MyHealtheVet (MHV). Setting the tone for high quality healthcare services at the VA. Ensuring that health/administrative information is secured and integrated into Computerized Patient Record System (CPRS). Receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established clinic processes. Training staff on the requirements of VHA Scheduling Directives and complete and accurate scheduling responsibilities. Reviewing of active/pending consults, Electronic Wait List, Recall list and Audiocare communications on a daily basis for accuracy and disposition. Participating in the daily team huddles and weekly team meetings and ensuring participation from MSA staff on a rotating basis. Communicating and treating customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Work Schedule: Monday - Friday, 7:30am-4:00pm (subject to change based on facility needs) Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00711-F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.