Supervisory Production Operations Specialist

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Promotes a full range of services offered by DLA Data Production Operations, including document automation.

Furnishes expert advice and guidance to customers concerning methods of utilizing and expanding a wide variety of document automation services.

Serves as a customer advocate for DLA Data Production Operations customers. As such, serves as the voice of the customers in recommending services which customers want now or in the future.

Solve customer problems, deal effectively with customers, and demonstrate effective interpersonal skills in dealing with customers so as to result in satisfied loyal customers.

Provides technical and administrative supervision to production employees.

Serves as a technical expert on the latest document automation technologies and services provided by the DLA Document Services;

Such as: electronic duplicating, document conversion, data storage, retrieval, manipulation, distribution, print-on-demand, and CD-ROM.

Reviews and interprets current, new and revised Congressional and agency regulations and policies.