Supervisory Program Analyst

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Serves as Branch Chief and Customer Relationship Management Site-Integrator, with responsibility for developing effective customer support services to meet worldwide customer requirements.

Managing, coordinating, and directing customer outreach programs and measuring customer satisfaction for the total organization.

Continually assessing new customer initiatives to enhance DLA customer support, leading organizational changes or work processes to improve customer support.

Responsible for requirements determination/analysis meeting Department of War customer needs, establishing immediate and long-range customer outreach goals, plans, and schedules to meet changes in legislation, program authority, and funding.

Adjusting resources to satisfy changing customer requirements to ensure a positive impact on the logistics community by meeting customer needs for timely and accurate logistics information.

Providing external-facing web content management support for DLA Logistics Operations.