Supervisory Program Specialist

This position is located in the Chief of Staff Office of the William S. Middleton Veterans Hospital. The purpose of this position is to serve as the a link between the Medical Support Asst.'s and the Group Practice Mgr. to provide support. The incumbent is responsible for performing appt., audits and other reviews for schedulers throughout the facility, evaluating audit results & developing actions plans. This includes responsibility for identifying & modifying area-specific training needs.

The Supervisory Program Specialist position is located within the Chief of Staff Office at the William S. Middleton Veterans Hospital, 2500 Overlook Terrace, Madison, WI 53705. This position is to serve as the integral link between the Medical Support Assistants (MSA's) and the Group Practice Manager (GPM) in providing oversight, support and evaluation of scheduling staff as it is related to scheduling responsibilities and appointment management. The Supervisory Program Specialist performs first-level supervisory functions providing planning and direction to Supervisory Medical Support Assistants and is second-level supervisor to over one hundred MSA's throughout the facility and associated Community Based Outpatient Clinics (CBOC's). Diversity StatementThe William S. Middleton Memorial Veterans Hospital is committed to fostering and sustaining an environment which celebrates diversity, provides equitable opportunities for employment and promotion, and supports inclusiveness in our culture. Together, we strive to create and maintain working and learning environments that promote professional growth and teamwork, and are inclusive, equitable and welcoming. We embrace our differences as individuals and unite as a team toward a common goal: to serve our nation's Veterans. Duties Supervisory Program Specialist duties include, but not limited to: Knowledge of appropriate laws, regulations, VA directives, manual guidelines and local policies and procedures. Knowledge of medical center goals and objectives and expert knowledge of scheduling directives and provisions. Skill in applying analytical and evaluative techniques to the identification and resolution of issues or problems. Ability to design, develop, modify and evaluate training presentations, plans, instructions, materials and aids. Assists with analyzing and resolving complaints ensuring service recovery thus directly contributing to patient and family satisfaction. Recommends changes in position descriptions. Recommends awards and bonuses for supervisory and nonsupervisory personnel. Oversees and works in a back-up capacity to the trainer in developing, modifying and administering training programs for the scheduling staff. Assists other supervisors in interviewing and recommending selection of staff for clinics. Developing Performance Improvement Plans for employees needing additional training. Completes Time and Attendance duties for subordinates. Serves as a backup ADPAC when the primary ADPAC is out. Travel will be required for positions that supervise MSAs to the facility and associated CBOCs. Additional duties or tasks may be assigned to ensure efficient daily operations. Work Schedule: Monday - Friday, 7:30-4:00pm or 8:00-4:30pm Compressed/Flexible: Not Available Telework: Ad HOC Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD17081A

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.