Supervisory Program Specialist

This position is located in the Business Office and serves as the Manager of the Portland VA Medical Center Telephone Access Program. The incumbent is responsible for development, coordination, and implementation of all systems related to the patients' care experience via phones, Audiocare and other such programs.

This is an open-continuous announcement. Positions will be filled as they become available. The first cut-off date to consider applications for referral to the selecting official will be August 12, 2026, the remaining cut-off dates will be at 2-week intervals. Major duties include, but are not limited to: Effectively and efficiently manage the day to day administrative and technical operations of the Telephone Access Program. Assures all patient care calls meet all local and national standards of performance. Responsible for creating a streamlined service that eliminates unnecessary duplication and rework related to patient phone access. Actively engages in planning for program growth and adjustments for new requirements. Responsible for the update, maintenance, and creation of all Audio care changes and requests. Develops policies and procedures that accurately describe and support the goals of the Telephone Access Program. Serves as the coordinator for use of applications training, set up, and revision for all telephone requests. Develops matrix measures to monitor outcomes, provides ongoing analysis and evaluation of effectiveness and efficiency of the program. Creates work assignments, leave approvals, develops performance standards, planning, scheduling, resolving complaints, and recommending disciplinary actions. Provides on going training and guidance on implementation of VA directives to the professional and administrative staff. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm PST Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD208650 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.