Supervisory Public Utilities Specialist (Revenue)

This position is within the Bonneville Power Administration's (BPA) billing organization, under the Chief Operating Officer > Business Management & Development > Customer Support Services > Customer Billing. You will lead the team handling precise and prompt billing for power and transmission customers. In this vital role, you will guide your team, enhance billing processes, and ensure the financial integrity of a key BPA function.

Powering the Pacific Northwest: Lead the Team That Keeps the Lights On Step into a critical leadership role at the heart of the Bonneville Power Administration (BPA), the federal agency responsible for delivering reliable, affordable power across the Pacific Northwest. This isn't just a billing position; it's an opportunity to drive the financial engine of a vital public service. We're seeking a strategic and collaborative leader to guide our Portland Customer Billing group. You will ensure the accuracy and integrity of revenue operations that sustain our vast power and transmission network, impacting millions of people. If you are a leader focused on mentorship, process innovation, and high-level collaboration, you are the ideal candidate to help us fulfill our essential mission. As the Supervisory Public Utilities Specialist, your primary duties will include: Strategic Team Leadership: Guide a team of skilled professionals, directing workflow, setting priorities, and developing schedules to meet critical deadlines for both power and transmission customer billing. Mentorship and Development: Evaluate team performance and provide coaching, and instruction to foster employee growth. Identify training needs and create development opportunities to build a highly effective and motivated team. Process and Quality Improvement: Actively innovate and find ways to enhance the quality and efficiency of billing operations. Develop and implement new performance standards to ensure top-tier results. High-Level Representation: Serve as a key representative for Customer Billing in meetings with managers across BPA, officials from other federal agencies, and executives from public and private utilities throughout North America. Talent Management: Shape the future of your team by interviewing and recommending candidates for promotion and new positions, ensuring you have the right talent to achieve your organization's goals. Policy and Systems Oversight: Develop and oversee customer billing policies, standards, and internal controls. Sponsor and provide guidance for major billing system projects, ensuring seamless integration with financial, metering, and scheduling systems. Cultivating a Collaborative Culture: Create and maintain a positive, team-oriented atmosphere focused on innovation, continuous improvement, and customer satisfaction, fostering productive relationships within and outside the organization. Conflict and Grievance Resolution: Address and resolve employee complaints and concerns, promoting a fair and equitable work environment and escalating more serious issues as appropriate.

In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration. When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully. Key Requirements: You must be a United States Citizen. This employer participates in the e-Verify program. Males must abide by Selective Service registration requirements. You will be required to report in person to the official duty location. Conditions of Employment: Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually. First time supervisors will be required to serve a 1 year probationary period.