Supplier Engagement Manager - Services Procurement

SUMMARY OF RESPONSIBILITIES:
The Supplier Engagement Manager (SEM) is responsible for driving the AgileOne supplier engagement strategy for services procurement suppliers, including Statement of Work (SOW), professional services, consulting, and outsourced service providers. This role ensures effective onboarding, governance, compliance, and performance management of services suppliers, while supporting AgileOne clients in achieving cost efficiency, quality outcomes, risk mitigation, and service excellence. The SEM partners closely with clients, suppliers, and internal AgileOne teams including implementation, procurement solutions and legal to enable structured services procurement programs, ensuring alignment with contractual obligations, scope delivery, and business objectives.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time to total 100%):

• Services Supplier Engagement and Onboarding (55%)
  
  • Lead the onboarding of services procurement suppliers and the identification and evaluation of suppliers aligned with client needs.
  • Lead the development of the client program specific supplier engagement strategy during implementation based on the program specific goals and success criteria.
  • Work with Procurement and client services teams to develop category strategies, preferred supplier lists, and commercial models.
  • Facilitate the development, negotiation, and execution of statements of work (SOW’s) master services agreements (MSA’s), and subcontracting agreements.
• Relationship and Performance Management (35%)
  
  • Develop relationships and strategic partnerships with top services procurement suppliers.
  • Manage complex supply chains in multiple categories at the client program level and across programs.
  • Provide consultative guidance to improve service delivery outcomes.

MARGINAL FUNCTIONS (each function listed indicates % of time):

• Participate in RFP/RFQ processes. (10%)
• Other job-related duties as assigned (10%)

REQUIRED QUALIFICATIONS:
The primary duties of this position are performance and execution of business operational requirements of the Company. This position’s primary duties include the exercise of discretion and independent judgement with respect to matters of significance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience in services procurement and SOW-based engagements
• Strong knowledge of MSA’s, SOW’s, and pricing models.
• Strong stakeholder management and communication skills.
• Experience in process improvement and change management.
• Ability to manage multiple engagements in a fast-paced environment
• Willingness to travel up to 10%..
• 3+ years in services procurement, sourcing, or vendor management.
• 3+ years managing services, suppliers, or SOW programs.
• Experience in implementation, program management, and contract interpretation.

SUPERVISION EXERCISED/# OF STAFF:
None at this time. However, as the role evolves, the position may supervise additional team members. When supervising, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

LANGUAGE/COMMUNICATION SKILLS REQUIRED (written & verbal):
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:
Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn AgileOne proprietary technology.

SKILLS REQUIREMENTS:

• Relationship and influence management
• Ability to create and present clear, compelling presentations
• Governance design and operational excellence
• Commercial and contract acumen
• Negotiation and commercial acumen
• Risk assessment and mitigation.
• Cross functional leadership
• Innovation and continuous improvement mindset
• Data-driven decision-making

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

• N/A

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:
The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

MENTAL DEMANDS (list below indicates % of time):

• Problem solving 70%
• Working with interruptions 50%
• Analytical skills 60%
• Creativity 50%
• Organization 80%
• Communications – written 50%
• Communications – verbal 50%

PHYSICAL DEMANDS (list below indicates % of time):

• Stand: 5 %
• Sit: 90 %
• Squat: 0 %
• Walk: 10 %
• Bend: 5 %
• Repetitive Motion: keyboarding 90 %
• Climb: 0 %
• Twist: 2 %
• Operate Equipment: 0 %
• Air and other public transportation Business Travel: Less than 5 %
• Driving: Less than 10 %
• Lifting (less than 10lbs):
  
  • Percentage of time Low Lifting: Less than 5 %
  • Percentage of time High Lifting: Less than 5 %
• Carrying (less than 10lbs):
  
  • Percentage of time Carrying: Less than 5 %