Supplier Operations Manager (Americas)

Key Responsibilities

1. Supplier Qualification & Onboarding

Define, implement, and continuously optimize supplier qualification and operational readiness standards.

Lead supplier onboarding, training, and golive assessments to ensure compliance with quality, safety, and operational requirements.

2. Supplier Performance & Quality Management

Monitor and manage supplier performance through defined KPIs, including fulfillment, service quality, customer feedback, and operational efficiency.

Conduct regular performance reviews and drive continuous improvement through structured feedback and improvement plans.

3. Supplier Relationship & Regional Ownership

Serve as the primary operational point of contact for suppliers in the Americas region, building stable and scalable partnerships.

Perform supplier mapping to assess capabilities, performance potential, and longterm fit with regional business needs.

4. Distribution Channel Operations

Manage and optimize supplier execution across multiple distribution channels, including online, offline, direct, and emerging channels.

Drive sustained growth in channel output by improving product availability, content accuracy, pricing alignment, and operational execution.

5. Issue Resolution & Risk Control

Proactively identify, escalate, and resolve supplierrelated quality, service, or operational issues, and implement corrective and preventive actions.

Monitor operational risks and recurring issues, ensuring stable execution and service continuity.

6. Reporting & CrossRegional Support

Deliver regular performance reports and actionable insights, supporting datadriven operational decisions.

Execute other regional or crossmarket initiatives assigned by the manager, based on business priorities.

Qualifications

Bachelor’s degree in Business, Tourism, Operations Management, Quality Management, Supply Chain, or a related field.

Minimum 5 years of experience in supplier operations, partner management, or related roles, preferably within tours, attractions, or leisure industries.

Solid understanding of supplier lifecycle management and distribution channel operations.

Strong analytical skills with a resultsoriented mindset.

Proven ability to design, execute, and optimize supplier quality and operational processes.

Excellent communication and stakeholder management skills.

Ability to work effectively in a fastpaced, crossfunctional, and international environment.

English proficiency at CET6 level or above.